FAQ's

 

What is Loopie?

A Loopie is the ultimate way to remember a great time on your bike. Using your GPS data Loopie creates printed artwork including distance, speed, location and climbs. A Loopie is an accurate and artistic representation of your ride.


How can I order a Loopie?

There are two ways to order your Loopie.

For a single day ride please use our Loopie Creator, which gives you complete artistic control over your print. Connecting to your Strava account you can choose from one of your last 200 uploaded rides. Click here to get started

The Loopie creater doesn’t currently support multiday rides but we can create one for you. Click here to order through the website.


What data do you use to create the Loopie?

All Loopies start with your GPS data, our Loopie Creator connects directly to your Strava account to access your ride data. The app then uses this for the basis of your print. We plan to connect to other upload sites in later releases.

If you select the multiday option you will need to provide your .gpx or .fit files. You can either email us these directly or send us links to your uploaded data (Strava, Garmin, other...) and we can download it.


What countries do you ship to?

We ship our unframed Loopies to most countries in the world.

Currently we can only ship our framed prints to these destinations: UK, Republic of Ireland, Australia, Austria, Belgium, Denmark, France, Germany, Italy, Luxemburg, Netherlands, Poland, Spain, Switzerland and USA.

If your country is not on this list and would like a framed print then please email us at hello@loopieroute.com and we can give you a shipping quote.


what are your shipping costs?

We track everything we send to give you peace of mind your Loopie is on it's way

UK:
Print only - £9 / A3 Framed - £9.50 / A2 Framed - £18

Ireland:
Print only - £9 / A3 Framed - £16 / A2 Framed - £16

USA:
Print only - £20 / A3 Framed - £33 / A2 Framed - £48

Australia:
Print only - £24 / A3 Framed - £40 / A2 Framed - £61

Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain and Switzerland
Print only - £18 / A3 Framed - £18 / A2 Framed - £22

Rest of world
Print only - £24


Do you charge VAT?

Yes, All prices shown on the website include VAT. If you order within the UK the VAT breakdown will be shown on your invoice.

Our VAT registration number is: 261 6784 82


What kind of paper and ink do you print with?

We print Loopies using Giclee fine art printers and on premium quality 315gsm paper approved by the Fine Art Trade Guild.


Will receive a proof first?

If you use our Loopie Creator there is a preview stage before ordering where you can check all the details before ordering. If you want to change anything just click back and make any edits.

If you have ordered a multiday print from the site we will email you a proof to check after we have put your Loopie together. You can let us know any changes you'd like to make and we'll only print when you're 100% happy.


Can I get my Loopie framed?

Yes, you can order framing for A3 or A2 prints. Our high quality frames are made from solid wood and painted matte black. Frame dimensions are 24mm wide and 33mm deep. We use super clear (clearer than glass) acrylic glazing so there is no worry of your frame arriving cracked. We can only ship framed prints to limited destinations. See shipping information for full details.


How long does it take to receive a Loopie?

If you've used the online Creator it should take approximately five working days to receive your print once you've placed your order. Please add another five days if you've ordered framing.

Multiday prints can take up to ten working days to receive from ordering, of course this depends on the complexity of the route.


What size are Loopies?

If you used our Loopie Creator you can choose from: A3 (420mm x 297mm) or A2 (594mm x 420mm)

If you have ordered a Multiday Loopie you can choose from: A3 (420mm x 297mm), A2 (594mm x 420mm) and A1 (841 x 594mm)

We also add an additional 25mm plain boarder around your image for mounting and framing purposes. 

For any non standard sizes please email us at hello@loopieroute.com for a quote.


do you offer gift cards?

Yes, you can buy a gift card for all the Loopie products. Please click here to order a gift card. Please note the cost of shipping the prints out has been added to the cost of the gift cards.


How can I redeem my gift card?

To redeem your gift card just email hello@loopieroute.com quoting you unique gift card code and we'll let you know how to place your order.


Can I change my shipping address after ordering?

Yes you can. As long as you let us know during the production time then changing your delivery address shouldn't be a problem. The sooner you can let us know the better. Please refer to our full Terms of service


How will my Loopie be packaged?

We take great care in shipping your Loopies. Print only Loopies are rolled in tissue paper and shipped in a protective art tube. Framed prints are carefully packaged in custom fit boxes. We use acrylic glazing in our frames so no need to worry about smashed glass.


What is your privacy policy?

We take your privacy very seriously. Please read our Privacy policy.